ASIM AHMED

IT SUPPORT SPECIALIST

asim.ahmed5620@gmail.com

+971-588601297

Dubai, United Arab Emirates

ABOUT ME

WORK EXPERIENCE

IT Support Agent with the capacity to quickly learn and synthesize new networking technologies. Focused on resolving user software inquiries across a various platforms seeking to bring outstanding technical knowledge to a company. Skilled at supporting end-user hardware and software inquiries, leadership skills, developing complex solutions, possessing strong creative thinking skills, with high energy and integrity. Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems.Looking to bring a passion for creative solutions and quality customer service to vibrant technical support team

EDUCATION

  • Installed software, modified and repaired hardware and resolved technical issues.

  • Managed call flow and responded to technical support needs of customers.

  • Provided base level IT support to non-technical personnel within the business.

  • Create, adjust, and maintain user settings and permissions

  • Manage operations and configuration of network infrastructure, including routers, switches, and Wireless Application Protocol

  • WAP ,CCTV configuration and installation

  • Troubleshoot IT problems and ensure proper IT operation

  • Coordinate with various IT teams to meet SLAs

  • Collaborate with vendors and central IT teams for equipment procurement and issue resolution

  • Face Recognition Attendance System implement

  • Provide support to end users, addressing hardware and software issues via remote and onsite

  • Set up and troubleshoot, desktop computers, printers, scanners, and handheld devices

  • Create and update IT tickets for issue tracking via Helpdesk

  • Researched, troubleshot and resolved complex problems independently.

  • Maintained high departmental standards for quality and productivity metrics.

  • Appropriately documented all transactions and pertinent interactions.

  • Facilitate smooth onboarding and offboarding processes in coordination with HR and central IT departments

  • Created documentation that empowered and enabled user community.

  • Described solutions to customers accurately and persuasively.

  • Enthusiastically participated in job related training.

  • Used ticketing systems to manage and process actions taken.

  • Participated in various incentive programs and contests designed to support achievement of production goals.

SKILLS

Asst.Network Administrator

Master Textile Mill Ltd (Pak)

2019-2023

Master Computer Science

Lahore Garrison University, (PAK)

2019-2023

Bachelor Computer Science

2016-2018

Islamia University Bahawalpur (PAK)

Skilled at Multi Tasking

Friendly Nature

Analytical and Critical Thinker

Leardership Management

Managing Multiple Projects

LAN / WAN Support

Windows / IOS Devices Support

Peripheral Devices Support

Active Directory

CCTV Configuration

Help Desk

ERP / EBS Support

Meeting & Conference Setup

Documentation Expertise

Team Spirit

CERTIFICATION

CCNA

Window Server Management

HCIA (R&S)

HCIA (Security)

Huawei Cloud Computing

VM Ware Home Lab

Get in touch

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